Customer Service:
Delivery & Shipping
It makes us happy to be able to reach you, wherever you are. The great news is that we offer free international shipping services and deliver to over 200 countries.
How does your delivery system work?
Packages will be shipped, free, via a courier service. This service is dependent on a reasonable size and weight of the package you have ordered. If your package is bigger and heavier than deemed normal, you will be charged a shipping fee accordingly. All packages are tracked and you will receive an email with this information when your order has been shipped so you can see where your package is every step of the way.
Custom fees are not handled by Shop Up A Storm, so please be aware that when you consent to packages being delivered you may incur custom fees when they arrive.
Delivery timings
Delivery timescales depend on the location, please see below our estimated shipping times:
- United States – between 10-20 business days
- Canada, Europe – between 10-20 business days
- Australia, New Zealand – between 10-30 business days
- Central & South America – between 15-30 business days
- Asia – between 10-20 business days
Returns & Refunds
Cancellations
Don’t worry, all orders can be cancelled up until the point of shipping. If the order has already been shipped, it can’t be cancelled. All you need to do to cancel an order it contact us as soon as possible.
Refunds & Exchange
We care about you and your customer satisfaction so you can request a refund within the framework of the Cancellations policy.
If your refund is approved, it will be processed and applied back to your payment method within 14 working days.
We also offer an exchange service, just contact us as soon as possible and we will take it from there.
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